Refund Policy

This Refund Policy explains how refunds, cancellations, and payment-related issues are handled for purchases and subscription services on ReelManga, a digital entertainment platform operated by BISONREADS LLC.

Operator: BISONREADS LLC
Customer Support: support@bisonreads.com

ReelManga provides access to manga dramas, animated comics, webtoon stories, digital episodes, virtual items, and other digital content. Because digital products and services may become available immediately after purchase, certain purchases may not be eligible for refunds except where required by applicable law or as otherwise described in this policy.

1. Digital Content and Virtual Item Refunds

Purchases of digital content and virtual items, including episode unlocks, premium content, virtual coins, credits, and similar digital products, are generally non-refundable once they have been successfully delivered or credited to your account.

Digital products may become available for use immediately after purchase. Therefore, refunds are generally not provided after the purchased content, coins, credits, or other digital items have been delivered or used, except where required by applicable law.

We may provide a refund or other appropriate remedy in cases involving:

• Duplicate charges caused by a technical or payment processing error.
• Purchases that were charged but not successfully delivered.
• Verified billing or technical errors caused by ReelManga or its payment providers.
• Unauthorized transactions, where appropriate following review.
• Other circumstances where a refund is required by applicable law.

2. Subscription Refunds

Subscription fees are generally non-refundable after the applicable subscription service has been activated, except where required by applicable law.

When a subscription is activated, users may receive immediate access to premium features, exclusive content, or other subscription benefits for the applicable billing period.

Refunds may be considered in circumstances such as:

• Duplicate subscription charges.
• Verified unauthorized transactions.
• Billing errors caused by ReelManga or an authorized payment provider.
• Technical issues that prevent access to a paid service and cannot be reasonably resolved.
• Situations where a refund is required by applicable law.

Refund requests based solely on a change of mind or personal preference may not be eligible for a refund unless otherwise required by applicable law.

3. Subscription Cancellation

You may cancel an active subscription through the cancellation options made available through your account or the applicable payment provider.

Unless otherwise required by applicable law, after cancellation:

• Your subscription will remain active until the end of the current paid billing period.
• Your subscription will not automatically renew after the cancellation takes effect.
• No additional recurring subscription charges will be made after cancellation, unless you subscribe again.
• Unused portions of the current billing period are generally not eligible for a prorated refund.

4. How to Request a Refund

If you believe you are eligible for a refund, please contact BISONREADS LLC and provide sufficient information for us to review the transaction.

Please include:

• Your ReelManga account email address.
• The relevant transaction ID, order number, or payment reference.
• The payment method used.
• The date and amount of the transaction.
• A description of the issue and the reason for your refund request.

Please send refund requests to:

Email: support@bisonreads.com

We will review eligible refund requests and generally respond within 7 business days. Additional processing time may be required depending on the payment provider and the circumstances of the request.

5. Payment Processing and Disputes

Payments on ReelManga may be processed by Stripe or other authorized third-party payment providers.

If a payment dispute, chargeback, or unauthorized transaction claim is submitted, we may temporarily restrict access to the affected transaction, purchased digital items, or related account features while the matter is being reviewed.

We may provide relevant transaction records to the applicable payment provider as reasonably necessary to investigate and resolve the dispute.

Nothing in this Refund Policy limits any rights you may have under applicable consumer protection laws.

6. Changes to This Refund Policy

BISONREADS LLC may update this Refund Policy from time to time to reflect changes in our services, payment processes, business practices, or applicable legal requirements.

Any updated version of this Refund Policy will be posted on ReelManga with an updated effective date where appropriate.

7. Contact Us

If you have questions regarding purchases, subscriptions, cancellations, refunds, or billing issues, please contact:

BISONREADS LLC
Email: support@bisonreads.com